RCM Team Lead - Cash Posting (Remote)

The RCM Team Lead of Cash Posting is responsible for supervising the day-to-day functions of the cash posting team while ensuring RCM clients deposits and payments are posted accurately, timely and following RCM policies and procedures. The ideal candidate has hands-on Brightree experience posting payments along with experience in leading and developing high-performing teams.

Requirements

• Provide leadership, communication, and motivation, while supervising the day-to-day functions of the Cash Posting team.
• Responsible for training and monitoring productivity of Revenue Cycle procedures to ensure tasks are completed within SLA.
• Oversee performance management and development of team members; coaching staff and assuring output levels are achieved with minimal errors.
• Implement and ensure adherence to government and state regulations and policies.
• Update Department SOPs, ensuring compliance, best practices, proper format, and appropriate links before publishing.
• Prepare and submit reports to stakeholders as needed.
• Manages cases and ensures timely and accurate responses to the client and/or functional departments and leaders.
• Conduct onboarding calls and training with clients to improve the understanding of posting processes and assures provider guides ae updated appropriately.
• Attend global department calls and provide education, training, and updates as necessary.
• Manage escalations and communicate directly with customer executives, directors, and management staff.
• Communicates with Director of RCM to strategize, review client issues and process improvement areas.

Benefits

• Comprehensive medical
• Vision
• Dental
• Life
• AD&D
• Short-term and long-term disability insurance
• Sleep care management
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Commuter benefits
• 401(k)
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Tuition assistance