Senior Project Manager for large-scale, customer-facing SaaS implementation projects from initiation through go-live and stabilization, ensuring successful deployments that deliver measurable value and high customer satisfaction.
Requirements
- Lead end-to-end delivery of complex SaaS implementation projects
- Develop and manage detailed project plans, schedules, resource assignments, risk registers, communication plans, and financial forecasts
- Oversee multiple enterprise-level customer projects simultaneously, ensuring coordination and organization
- Ensure all deliverables meet contractual requirements, quality standards, and professional services expectations
- Serve as the primary point of contact for customers throughout the implementation lifecycle, setting and managing expectations
- Facilitate customer workshops, requirements sessions, status reviews, and executive updates
- Proactively identify, track, and resolve risks, issues, and dependencies across workstreams; manage change requests and maintain alignment with scope and budget
- Maintain strong program management practices, including RAID logs, decision tracking, and governance reporting
- Collaborate with Product, Technical Services, Consulting, Support, and Training on solution design, integration planning, and testing readiness
- Own project financials, including budgeting, forecasting, burn rate analysis, and revenue/margin protection
- Support Sales during pre-sales cycles by contributing to scoping, estimating, deployment approaches, and customer presentations
- Provide guidance and coaching to junior project managers or coordinators; contribute to standardized implementation methodologies
- Lead post-implementation reviews, document lessons learned, and drive continuous improvement in delivery processes
- Champion delivery excellence, customer value realization, and scalable implementation practices
Benefits
- Comprehensive medical, vision, dental, and life insurance
- AD&D insurance
- Short-term and long-term disability insurance
- Sleep care management
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Commuter benefits
- 401(k)
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- Tuition assistance
