Customer Service Technician
BrightspeedNorth Carolina, United States
Posted February 19, 2026
Full Time
About the Company
Brightspeed is reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Job Description
Brightspeed is looking for a Customer Service Technician to join their team. As a Customer Service Technician, you will be performing installation, maintenance, and troubleshooting of high-speed internet, video, and voice networks. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas.
Requirements
- Installing, maintaining, and troubleshooting of high-speed internet, video, and voice networks including associated wiring and equipment
- Performing maintenance and repair on outside plant facilities
- Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
- Observing all safety rules and regulations
- Assisting other technical personnel in the performance of their duties when requested
- Actively supporting sales and marketing related activities
- Directing customer facing work and sales referrals
Benefits
- Competitive compensation
- Comprehensive benefits
- 401K plan with company match
- Employee assistance program
- Voluntary benefits