Customer Service Technician

Brightspeed is looking for a Customer Service Technician to join their team. The successful candidate will perform installation, maintenance, and troubleshooting of high-speed internet, video, and voice networks, including associated wiring and equipment. The role requires varying shifts, including mandatory overtime, weekends, and holidays.

Requirements

• High School diploma or equivalent experience
• Ability to distinguish colors on facilities
• Ability to handle 28 foot extension ladders (up to 75 lbs.) and utility access hole covers (up to 150 lbs.)
• Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
• Ability to work aloft (e.g. ladder)
• Ability to work outside in all weather conditions and at various hours of the day/night
• A valid driver’s license and satisfactory driving record
• Positive and professional appearance and demeanor when communicating the company’s products and services to our customers
• Accountability/dependability (on time and on load when scheduled and serve on call as needed)
• Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
• Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
• Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
• Active Learning (curious seeker of added information and actively works to improve skills and knowledge)
• Prior experience as a customer facing telecom operations technician
• Basic electricity training/certification or documented equivalent work experience
• ADSL installation/repair experience (self/full installs)
• A+/Net + Certified

Benefits

• Competitive medical, dental, vision, and life insurance
• Employee assistance program
• 401K plan with company match
• Host of voluntary benefits
• Comprehensive benefit program
• Paid time off programs