Customer Experience Assistant Manager

We are searching for a motivated and dedicated team leader to drive success as a Customer Experience Assistant Manager at our Austin, TX, showroom location.

Requirements

• Assist in the recruitment and management of a Customer Experience team
• Maintain an efficient and highly functional showroom and office
• Create memorable and personalized experiences for Brilliant Earth customers
• Respond to customer inquiries
• Conduct in-person customer appointments
• Problem-solve customer experience escalations
• Maintain a luxury environment in the showroom and uphold visual merchandising standards
• Collaborate across departments

Benefits

• Career Growth
• Set Schedule
• Diverse, mission-minded team
• Lifestyle Spending Account
• Continued Education
• Employee Discounts
• Sales Incentive Programs
• Mental Wellness Perks
• Giving Back and Volunteer Opportunities
• Medical, Dental, and Vision
• 401k match
• Paid Time Off
• Parental Leave
• Disability and Life Insurance
• Pre-Tax Commuter Benefits