Jewelry Consultant

Jewelry Consultant provides an exceptional experience for every Brilliant Earth customer, guiding them through the life of the sale and meeting and exceeding sales targets in a fast-paced environment.

Requirements

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions
• Manage a high volume of incoming sales leads via email, live chat, and phones
• Proactively greet, check-in, and assist customers in the purchasing process
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries
• Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security
• Open and/or close the showroom and waiting area
• Use our ERP system to manage tasks and communicate cross-functionally
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry

Benefits

• Career Growth
• Set Schedule
• Diverse, mission-minded team
• Lifestyle Spending Account
• Continued Education
• Employee Discounts
• Sales Incentive Programs
• Mental Wellness Perks
• Giving Back and Volunteer Opportunities
• Medical, Dental, and Vision
• 401k match
• Paid Time Off
• Parental Leave
• Disability and Life insurance
• Pre-Tax Commuter Benefits