Service Cloud Architect - R01526359
BrillioBengaluru, Karnataka, India
Posted June 13, 2023
Full Time
About the Company
Brillio accelerates growth for clients with digital transformation services and consulting.
Job Description
Brillio is one of the fastest growing digital technology service providers seeking a Service Cloud Architect to implement omni-channel solutions and enhance client experience. The ideal candidate has expertise in Salesforce Service Cloud and experience with case management, CTI, and workforce management.
Requirements
- Omni channel implementation
- Live agent
- Entire case management and case warming approaches
- Case load balancing issue and solution handlings
- CTI and telephony implementation
- Workforce management
- Basics of Einstein
- Salesforce best practices
- Salesforce architectural practices and limitations
- 360 degree view implementation
- Integrations with other systems (handling and proposing solution)
- Conga Composer
Benefits
- Equal Employment Opportunity Declaration
- EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin