Support Engineer
Bringle AcademyNavi Mumbai, Maharashtra, India
Posted March 30, 2017
Full Time
About the Company
Bringle Academy is a global platform dedicated to developing, nurturing, and utilizing talent across various demographics. Through its 'Know Yourself' initiative, Bringle offers a 3-step methodology including AI-based skills profiling, cross-border blended learning, and future-ready programs tailored for students, professionals, entrepreneurs, and persons with disabilities. The company's distinctive approach combines cutting-edge technology with holistic development, ensuring participants are equipped with the necessary skills and job assistance to thrive in today's competitive market.
Job Description
Responding to and answering calls, emails, and web tickets of end users, providing first level support on desktops, peripherals, and office automation products, and updating pending tickets with timely and precise updates.
Requirements
- Professional manner
- First level support
- Ticket management
- Escalation
- Update pending tickets
- Follow-up with end users
