Product Support Specialist Contractor

As a Product Support Specialist Contractor at Brisk Teaching, you'll act as the bridge between users and the product team, handling technical escalations, running triage on bugs, and turning user feedback into actionable signal for product and engineering. You'll own detail-heavy product workstreams and contribute to the public-facing help center.

Requirements

• Strong technical aptitude
• A product mindset
• Exceptional attention to detail
• 2–4 years in a customer-facing technical support, product support, or product operations role at a K-12 EdTech company
• Ability to work independently, prioritize against shifting inputs, and handle customer and account data with discretion

Benefits

• Remote work option
• Opportunity to convert to full-time employment pending business need and performance