Vice President, Customer Insights & Engagement Lead

The Vice President, U.S. Customer Insights & Engagement is a senior commercial leader responsible for shaping how Bristol Myers Squibb engages with healthcare professionals across the U.S. through personal and digital channels. This role partners with U.S. Business Unit and brand leads to identify strategic opportunities and drive growth through actionable strategies and innovative solutions.

Requirements

• 15+ years of experience in commercial, marketing, or insights roles within the pharmaceutical, biotech, or healthcare industry.
• Proven success influencing senior leaders and partnering with Business Unit heads to shape commercial strategy.
• Deep expertise in customer insights, omnichannel engagement, commercial analytics, and AI-driven solutions within U.S. healthcare.
• Strong leadership experience managing large, cross-functional or matrixed teams, including BU-specific resources.
• Demonstrated ability to lead complex strategic initiatives and drive organizational change.

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Paid Time Off
• Unlimited paid sick time
• Up to 2 paid volunteer days per year
• Summer hours flexibility
• Leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs
• An annual Global Shutdown between Christmas and New Years Day