At Broadridge, we empower others to accomplish more. We're seeking a Manager, Production Operations to lead our Production Operations team and ensure all Client SLAs are met in a timely and accurate manner.
Requirements
- Effectively deal with personnel related issues and ensure assigned staff are effectively utilized to optimize team performance.
- Provide ongoing feedback to assigned associates, through the preparation of periodic performance reviews to recognize/reward strong performance, as well as counsel for improvement and ensure accountability when necessary.
- Build and maintain a strong culture by actively supporting GPTW initiatives and engaging fully in Broadridge’s diversity, equity, and inclusion programs.
- Support the preparation of annual operational budgets, effectively manage daily operations to stay within agreed upon budgets, and drive unit cost improvement.
- Be responsible for understanding applicable Broadridge policies and procedures, as well as requirements of ISO and other Standards; collaborate with internal and external auditors, provide requested documentation, and follow up on audit reports, as applicable.
- Ensure Production Supervisors are meeting daily production deliverables. Ensure Late Job reports and Must Mail lists are monitored each day, and take action as necessary to ensure all SLA’s are met.
- Interface with Production Coordinator to ensure production testing requirements and Canada Post delivery requirements are met.
- Review Trouble tickets and Issue log and update status information as necessary.
- Inspect production area to ensure a safe and clean work environment. Generate Remedy, ITSM, and support tickets as required. Complete online Intelex reporting for any associate incidents that occur onsite. Act as warden in the event of emergency evacuations.
- Monitor associate attendance and verify associate ADP report accuracy by day/pay period. Review and approve associate vacation requests as appropriate and work with Human Resources to proactively address any associate attendance/lateness issues.
- Facilitate handover with previous and incoming shifts to ensure production continuity.
- Attend all required meetings with Client Services, Issuer Operations, Facilities, Compliance, Health and Safety, Business owners and Finance as required.
- Participate in annual and periodic production planning sessions.
- Participate in monthly vendor service meetings. Review all equipment issues with vendors and escalate as required. Coordinate all PMs with service vendors.
- Facilitate production tours as requested.
- Ensure associate training is scheduled and completed as required throughout the year, and ensure operators follow all production processes properly.
- Participate in all audit meetings and provide objective evidence to support auditor requests.
- Communicate staffing requirements to temp agencies and ensure proper staffing levels are maintained on their assigned shift(s).
- Participate in all BCP/DR initiatives.
- Process all required invoices for production-related expenses.
- Identify production efficiencies and submit suggestions to improve unit costs where practical.
- Must be flexible to work overtime, including weekends.
Benefits
- Medical, dental, life and vision insurance.
- RRSP program with company match
- Paid parental leave
- Competitive vacation days
