We are seeking a Senior Analyst, Business Systems Analysis, to lead the delivery of innovative application solutions that support the operations and scalability of our Brookfield Wealth Solutions and Brookfield Credit business areas.
Requirements
- Ensure operational excellence across applications & integrations by managing Service Requests and Incident Response metrics in ServiceNow to achieve target SLAs.
- Deliver continuous improvement through automation, solution optimization, and root cause analysis of past incidents.
- Maintain accurate, up-to-date product documentation, including solution diagrams, data catalogs, data dictionaries, field mappings, user requirements, product roadmaps, and vendor software license details.
- Implement and support data interfaces and system integrations across application scope.
- Design, implement and support application integrations leveraging Product Management experience and knowledge of the Insurance and Asset Management business domains
- Serve as application product expert to support business user queries and ensure optimal usage by users.
- Leverage data marts within cloud platforms such as Databricks and Snowflake to deliver business intelligence reports.
- Monitor and support ETL/ELT processes between multiple applications, ensuring high performance and reliability.
- Monitor alerting and perform after-hours L1/L2 support of applicable application and integration solution components.
- Implement robust data validation and cleansing processes to maintain accuracy and integrity.
- Participate in migration of existing legacy application integrations to Snowflake, ensuring consistent solution design, optimal performance, stability and scalability.
- Partner with business stakeholders to translate requirements into effective, technology-driven solutions.
- Communicate complex application engineering processes, architectures, and solutions to technical and non-technical audiences.
- Collaborate with cross-functional teams to ensure initiatives are executed in alignment with broader technology and business goals/standards.
- Support end users in using data and applications for performing daily operations.
