IT Site Operations Engineer

Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry. We're looking for an IT Site Operations Engineer to join our team and support a broad range of services and solutions designed to establish, maintain, and optimize the technological framework that supports all operations within the facility.

Requirements

• Strong understanding of Windows 11, Windows File and Print Server
• Understanding of Active Directory (OU Structure, Security Groups, Distribution Lists, Role-Based Access)
• Experience with Microsoft 365 admin center (licenses, mailboxes, Teams, OneDrive)
• Familiarity with identity lifecycle process
• Proficiency in troubleshooting hardware, software, network connectivity and peripheral issues
• Familiarity with ITIL concepts (Incident, Request, Problem, Change)
• Excellent customer service, communication and empathy skills
• Ability to handle high-volume ticket queues while maintaining quality
• Excellent communication and documentation skills
• Strong triage / analytical skills to quickly assess issue severity, impact and route tickets to the correct onsite or specialized teams
• Understanding of SLAs, response times, and escalation thresholds
• Clear and concise documentation skills for ticket notes, user symptoms, troubleshooting steps and ticket closure
• Strong attention to detail and accuracy

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance