Senior Director of Customer Service and Experience
BRUNT WorkwearMassachusetts, United States
Posted February 20, 2026
139000 - 165000 USD
Full Time
About the Company
BRUNT is a company that prioritizes people and values diversity, equity, and inclusion.
Job Description
We're looking for a Senior Director of Customer Service and Experience to lead our customer service and experience team. As a key member of our leadership team, you will be responsible for shaping the overall customer experience at BRUNT, building a high-performing CX organization, and driving customer obsession while building the function to scale as we grow.
Requirements
- 10+ years of CS/CX leadership experience, ideally in high-growth DTC or omnichannel environments
- Proven experience leading managers and scaling teams through rapid growth and increased complexity
- Strong cross-functional leadership skills with the ability to influence without authority
- Deep operational rigor paired with a customer-first mindset
- Experience leveraging AI, automation, and modern CX tooling to improve quality and efficiency
- Highly data-driven, with the ability to translate metrics into strategy and action
Benefits
- Competitive compensation
- 401k and retirement plan assistance
- Dental and Vision 100% covered by BRUNT
- Comprehensive medical benefits
- Paid parental leave
- Flexible and collaborative work environment
- Thursdays social events with co-workers and community members
