Director, Premium Hospitality

Brooklyn Sports & Entertainment is a multifaceted sports and entertainment business that brings people together to experience music, sports, and culture through our teams and venue. The Director, Premium Hospitality will lead the Premium Service team responsible for the retention, growth, and overall experience of Brooklyn Nets and Barclays Center club and suite members.

Requirements

• Lead, develop, and mentor a team of Premium Service Managers
• Establish and execute a comprehensive premium hospitality strategy
• Drive annual suite and club renewal strategy
• Create and implement service standards, touchpoint strategies, and hospitality programming
• Develop measurable KPIs tied to retention rates, revenue growth, engagement metrics, and client satisfaction
• Maintain direct relationships with top-tier suite holders and key stakeholders
• Collaborate cross-functionally with Arena Operations, Events, Food & Beverage, Partnerships, and Finance
• Identify and execute revenue-generating initiatives
• Oversee usage tracking, engagement analytics, and CRM reporting
• Assist in hospitality oversight during games and major events at Barclays Center

Benefits

• Bonus eligibility
• Medical, dental, and vision coverage; HSA and FSA eligibility
• 401k Employer Match at 4%
• Competitive PTO policy & Company Holidays
• Parental leave policy eligible after 6 months of service
• Access to events at Barclays Center, subject to ticket availability
• Free lunch onsite Monday - Thursday; onsite barista bar