Customer Service Specialist

Role Overview

Join our team as a Customer Service Specialist in Orlando, FL. We're a company that rewards self-starters and those who prioritize customer satisfaction. Our team is collaborative and fun, and we value relationships, professionalism, and trust.

What You Will Do

Service customer accounts, set up new and renewal client records, review applications, bind policies, and follow up on missing documentation. You'll also issue policies, invoices, and process endorsements, cancellations, and reinstatements.

Why It Might Be a Fit

We're looking for a team player with a positive attitude, excellent communication skills, and a client-focused attitude. You'll thrive in a fun and collaborative environment and be committed to delivering exceptional customer service.

Requirements

• High School or equivalent education
• 2-20 license (within 90 days of employment)
• Proficient with MS Office Suite
• Experience in working in a paperless environment
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality
• Detail oriented and able to multi-task
• Commitment to excellent customer service
• Ability to effectively work well with others

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Paid Time Off
• Holidays
• Preferred Partner Discounts