Customer Service Support Advisor

The Customer Service Support Advisor assists as an advisory team member, applying processes and procedures in the sale of contracts and BT Solutions, following business targets associated with customer renewal contracts and other revenue-generating activities with some supervision.

Requirements

• Assists in activities to support the expansion of the existing customer bases, lead generation across website and calls and the usage of BT's products and services
• Performs technical reviews of documentation, administration procedure and filing processes
• Develops a working level understanding of the assigned customer area processes and follows existing procedures to solve issues
• Assists with the creation of custom reporting, metrics, data analysis
• Refers any issues outside of procedures to a more senior sales advisory professional

Benefits

• Competitive salary