The Assistant in Training (AIT) and Assistant Manager position's primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.”
Requirements
- Greet Guests with a friendly, engaging attitude
- Maintain and share knowledge of current sales and promotions
- Provide legendary service throughout the store
- Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management
- Lead by example with a high level of showmanship, excellent customer service and attentiveness
- Coach and create relationships through Guest Loyalty and Guest Preferred
- Develop skills and assist in leading, directing, motivating and educating new Teammates
- Maintain a positive attitude at all times creating a positive floor culture
- Demonstrate personal dress code to encourage and coach the latest fashion in all Teammates and Team Leaders
- Participate effectively in daily setup, training, impacting and reviewing while effectively utilizing the Performance Tracker
- Motivate Teammates to initiate and complete daily tasks set by Store Management
- Demonstrate leadership actions during segments
- Demonstrate how to get the Guest involved with product
- Be vocal and continuously update fellow leader and Team
- Responsible for asking for and remembering Guest names
- Ability to effectively understand and show the merchandise of both the Gals and Guys' sides to benefit the Team and Guests
- Partner with Store Manager to pick store's education focus and help delegate and implement focus all week
- Help execute all segments to support business goals
- Assist Store Manager in Recruitment of all store staffing needs
- Understand how to explain pay and Buckle Benefits
- Responsible for keeping up to date with contact list and adding top talent on the team consistently
- Execution/training on Leadership playbook
- Accountability of all characteristic pieces
- SPG Teammate/leader training shifts
- Responsible for training and coaching with manager on all non-sales positions
- Assertive to execute actions with constantly changing sales focuses
- Ability to identify and follow through on all Teammate training needs
- Visual Merchandise Management
- Own and influence product through zone ownership, exhibiting the ability to recognize and assign Zones and projects to Teammates daily with a specific learning goal in mind
- Ability to execute and demonstrate all new tools and videos that apply to zone ownership and take initiative in knowing and executing zone ownership questions
- Partner with Store Manager to delegate, demonstrate, and review all 4 zones
- Confirm Teammates are following through with Visual Standards, Visual library and Weekly Visual Checklist throughout their shift with a sense of urgency and accountability
- Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager
- Give informational and influential store tours
- Ensure sales floor is consistently sized and new freight is appropriately displayed
- Exhibit ability to create changes to improve store's overall performance via Performance Tracker
- Ability to foresee and anticipate changes in product and act independently to improve overall visual results
- Responsible for visual standards on floor and backroom
- Operations
- Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs
- Understand and utilize planner including completion of Opening and Closing Checklists
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Follow all Loss Prevention guidelines, including daily bag and purse checks
- Ability to execute and teach all Point of Sale (“POS”) procedures
- Appropriately handle calls from Corporate Office
- Maintain positive attitude when dealing with challenging situations that involve Guests or Teammates
- Understand and execute all policies regarding payments, returns, exchanges and Loss Prevention practices
- Ability to navigate and execute all tools on the home page
- Knowledge and ability to give guidance and feedback to all non-sales positions
- Complete all scheduled shifts and cover shifts when needed
- Consistently maintain a clean, organized and shoppable store to fulfill Buckle’s mission statement
- Provide feedback to Store Manager and Leadership Team regarding merchandise handling concerns
- Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner
- Understand and apply the Buckle’s Code of Ethics and all policies, procedures, and handbooks
- Other duties as assigned
- Insure all New Hire paperwork and tasks are promptly and accurately completed based on Human Resources guidelines and Legal policies
- Planning (week/month/year)
- Executes and trains others on opening/closing checklist
- Complete Markdowns, Pulls, inbound/outbound freight, recalls, Return to Vendors (RTVs)
- Establish relationships and excellent communication with Corporate Office Departments to assist Store Manager in effective operation of the store
- Monitor and maintain adequate inventory of supplies
- Immediately handle emergencies in Store Manager’s absence, in accordance with Company guidelines
- Supervisory and Leadership
- Comfortable in in giving and receiving feedback from peers and Management
- Supportive of Leadership
- Promote personal and store growth
- Demonstrate and maintain a professional, mature and stable relationship with all Teammates
- Execute daily interviews as needed to support Team Development and growth
- Overcome objections and problem solve
- Motivated to self-educate themselves on all company tools (videos, pieces, books) and ability to share this information with others
- Understand and administer Buckle Commitment to Success
- Ability to travel and cover other Stores within District based on business needs
- Handle all schedule changes in a positive and professional manner
- Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit
Benefits
- Insurance
- Spending and Savings Accounts
- Paid Time Off
- 401(k) Retirement Plan
- Teammate Discount
- Performance Bonuses
- Leave Options
- Employee Assistance Program
