The Leader in Training (LIT) and Floor Leader position's primary responsibility is to fulfill our mission statement: “To create the most enjoyable shopping experience possible for our Guests.”
Requirements
- Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest
- Answer questions regarding the store and its merchandise
- Recommend, select, and help locate or obtain merchandise based on Guest needs and desires
- Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team
- Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management
- Provide legendary service throughout the store in these top four areas: Front 5, sales floor, fitting rooms, and the register area
- Lead by example with a high level of showmanship, excellent customer service and attentiveness
- Recognize and communicate Guest Levels with the Team
- Coachable – allows Manager to educate them in their sales presentation
- Consistently perform leadership actions and maintain high standards, whether or not the Manager is present
- Teammate Recruiting, Training and Development
- Visual Merchandise Management
- Operations
- Supervisory and Leadership
Benefits
- Insurance
- Spending and Savings Accounts
- Paid Time Off
- 401(k) Retirement Plan
- Teammate Discount
- Performance Bonuses
- Leave Options
- Employee Assistance Program