Resident Advocate

The Resident Advocate plays a very important role in our agency, providing customer service to residents and executing operational tasks while on site.

Requirements

• Commitment to serving the needs of homeless and battered women and children.
• Certified Domestic Violence Counselor (training/certification provided soon after hire).
• Ability to handle multiple tasks, including service provision, documentation, rule enforcement, and crisis intervention.
• Ability to work independently and ensure the safety of residents and shelter environment during each shift.
• Ability to work as a team, with characteristics including initiative, resourcefulness, flexibility, and reliability.
• Ability to interact in a supportive and professional manner with a diverse population.
• High School Diploma or Equivalent.
• Experience working with underserved populations.
• Experience in and knowledge of the effects of trauma, domestic violence, homelessness, mental health, substance abuse, and child abuse prevention, and empowerment of women and children.
• Conflict resolution skills a plus.
• Bilingual in Spanish or Mandarin a plus.
• Domestic Violence Counselor Training a plus.
• Abilities in Client advocacy, counseling, and conflict resolution a plus.