Customer Outreach Specialist

We are on a mission to make healthcare more accessible, affordable, and empowering for moms and families. Our team is passionate, collaborative, and dedicated to making a positive impact in people’s lives. As a Customer Outreach Specialist, you’ll be the friendly, proactive voice of Bump Health reaching out to current and prospective customers to share resources, answer questions, and ensure they feel supported every step of the way.

Requirements

• Proactively engage with customers via phone to build relationships and ensure satisfaction.
• Provide education and guidance on Bump Health’s services, products, and programs.
• Identify customer needs and connect them with the right resources or solutions.
• Collect and relay feedback to internal teams to improve customer experience.
• Track interactions and outcomes in the CRM system with accuracy and attention to detail.
• Collaborate with the Customer Success and Operations teams to deliver a seamless experience.
• Meet and exceed outreach goals, response times, and customer satisfaction targets.

Benefits

• Mission-driven work with a growing health company.
• Competitive compensation and benefits package.
• Opportunities for growth and advancement.
• A supportive, collaborative team that celebrates impact and innovation.