Auto Parts Counter Sales II (Full Time) #185

The Counter Sales Level 2 provides friendly and courteous over-the-counter direct sales to customers, takes orders in-person and by phone, and supports the overall performance of the Bumper to Bumper Auto Parts store operations.

Requirements

• Consistently provides courteous, respectful, and kind conduct toward every employee and customer.
• Demonstrates an understanding of RPI store systems and processes.
• Displays an above average understanding of auto parts and is able to make recommendations to customers to meet their needs.
• Cooperate and coordinate well with coworkers and as a team member.
• Maintain neat, clean, and professional appearance.
• Provide exceptional customer service including assisting in determining parts needed, offering options to solve customer problems, and diffusing situations involving an upset or dissatisfied customer.
• Demonstrates willingness to partner with more experienced or higher level co-workers to help resolve issues and/or concerns quickly to meet customer demands.
• Research part’s availability through computer and catalogs for stock numbers, inventory status, and pricing.
• Willing to serve as a mentor to junior counter sales and/or delivery driver.
• Locate and pull parts for orders, check in, put up, straighten, dust, and rearrange stock as needed.
• Handle cash and credit transactions; properly invoice/credit customer accounts.
• Prioritize the order of delivery items and assign deliveries to drivers, if applicable.
• Correctly handle new and defective core returns from customers, insure proper customer credit and complete necessary paperwork.
• Open and/or close the store if given key holder responsibility.
• Work home store inventory/assist in other location’s inventory, if assigned.
• Clean (pick-up trash, sweep, mop, etc.) and maintain inside and outside of building area.
• Takes initiative to complete tasks and find additional work when finished with primary duties.
• May assist manager in completing end-of-day processing.
• Perform any other tasks as assigned.

Benefits

• 401(k) employer matching
• Company Paid Vacation, Holidays, and Sick Days
• Medical, Dental, and Vision
• Company Paid Basic Life Insurance & Long Term Disability
• Short Term Disability
• Flexible Spending Accounts
• Additional Supplemental Life Insurance
• Accident Insurance
• Hospital Indemnity
• Employee Assistance Program
• Employee Purchase Discounts
• Scholarship Program
• Earning Incentives and Bonuses