The Counter Sales Level 3 provides friendly and courteous over-the-counter direct sales to customers, takes orders in-person and by phone, and supports the overall performance of the Bumper to Bumper Auto Parts store operations.
Requirements
- Demonstrate courteous, respectful, and kind conduct toward every employee and customer.
- Demonstrates a thorough understanding of RPI store systems and processes.
- Displays an advanced understanding of auto parts and is a go-to source of information for customers and coworkers alike.
- Trains other employees on parts knowledge and store processes.
- May assist manager in completing End-of-Day processing.
- May assist manager in completing end-of-month processing.
- Cooperate and coordinate well with coworkers and as a team member.
- Perform job duties in compliance with legal, regulatory, and Company safety guidelines, practices, and policies.
- Maintain neat, clean, and professional appearance.
- Provide exceptional customer service including assisting in determining parts needed, offering options to solve customer problems, and diffusing situations involving an upset or dissatisfied customer.
- Have a thorough understanding of pricing structure and customer discount availability.
- Research part’s availability through computer and catalogs for stock numbers, inventory status, and pricing.
- Locate and pull parts for orders, check in, put up, straighten, dust, and rearrange stock as needed.
- Handle cash and credit transactions; properly invoice/credit customer accounts.
- Assists junior employees with process and trains on correct handling as needed.
- Reports concerns and identifies improper transactions to appropriate manager immediately.
- Completes required training to stay current in industry knowledge to better serve customers.
- Prioritize the order of delivery items and assign deliveries to drivers.
- Follows up on critical delivery items to ensure customer expectations are met.
- Correctly handle new and defective core returns from customers, insure proper customer credit and complete necessary paperwork.
- Open and/or close store as scheduled.
- Work home store inventory/assist in other location’s inventory, if assigned.
- Clean (pick-up trash, sweep, mop, etc.) and maintain inside and outside of building area.
- Potential supervisory duties in the absence of the store manager.
- Assist other workers within the store and direct their tasks when needed.
- Perform any other tasks as assigned.
Benefits
- 401(k) employer matching
- Company Paid Vacation, Holidays, and Sick Days
- Medical, Dental, and Vision
- Company Paid Basic Life Insurance & Long Term Disability
- Short Term Disability
- Flexible Spending Accounts
- Additional Supplemental Life Insurance
- Accident Insurance
- Hospital Indemnity
- Employee Assistance Program
- Employee Purchase Discounts
- Scholarship Program
- Earning Incentives and Bonuses
