Fraud Ops Analyst - Night shift

We’re all about giving our users a smooth, worry-free banking experience while keeping their money safe from fraudsters. As a Fraud Ops Analyst, you’ll be the go-to person for spotting any suspicious activity, protecting users at every stage, and making sure we stay compliant with all the rules.

Requirements

• Handle everything related to fraud cases
• Take charge of tricky situations
• Come up with smart ideas to make our processes even better for a safer and smoother banking experience
• Become a detective in fraud prevention, using your in-depth investigation and problem-solving skills to protect our users from suspicious activity
• Keep an eye out for potential risks, using your knowledge of fraud monitoring and prevention to stay one step ahead
• Bring empathy and effective communication into every interaction to provide the best support possible
• Take ownership of tasks
• Prioritize work when needed
• Lead thorough investigations, using your attention to detail for efficient resolution
• Familiarity with the financial/banking sector, KYC, KYB, payment and compliance operations, as well as expertise in KYC and PayOps
• Fluency in English and strong communication skills

Benefits

• Great, international colleagues
• Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly
• Bunq Academy and €1500 annual learning budget
• Multisport gym card for health and wellbeing
• Flex Benefits: €70 monthly budget via Re: benefit
• Travel expenses are covered
• Digital Nomad Program: up to 20 days per year to work while traveling
• Reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years
• MacBook
• Delicious lunches from in-house chefs
• Private health insurance
• Monthly contribution to phone and internet bills
• Friday drinks and other celebrations - bunq style