Client Advisor

At Burberry, we believe creativity opens spaces. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. The Senior Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalized and elevated experience with commercial success.

Requirements

• Meet and exceed individual and store sales and other commercial KPIs
• Inspire clients by conveying passion for the brand, fashion, and luxury products
• Provide a luxury service and demonstrate knowledge and expertise in product, fashion, and styling
• Support the Store Manager in dealing with customers' complaints, when needed
• Follow the Client journey to elevate the Client experience in the store
• Be efficient in following-up and delivering after-sales services to our clients
• Contribute to the daily operations of the store, by maintaining high luxury standards
• Follow company policies, guidelines, and procedures
• Support and coach Client Advisors in clientelling, service skills, and building relationship top clients
• Foster team work and a positive work climate
• Build meaningful relationships with Clients
• Maintain relationship with existing top client and build a portfolio of new top clients
• Work by appointment to provide a personalized service and build relationships with our clients
• Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
• Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests