Service Desk Engineer

Business Wire is a global market leader in press release distribution and regulatory disclosure. We are seeking a Service Desk Engineer to support our employees by troubleshooting, diagnosing, and resolving problems related to computer hardware, operating system, applications, networking, and peripherals.

Requirements

• 4 years of IT Service Desk experience
• Technical proficiency providing Microsoft and Mac desktop and network support
• Experience supporting common software products
• Experience with using and supporting IT service management tools
• Ability to work independently and as part of a team
• Ability to troubleshot under pressure, handle multiple priorities
• Ability to learn new technologies and skills
• Basic scripting knowledge

Benefits

• Excellent health benefits
• $100 monthly fitness allotment
• Tuition reimbursement program
• Enhanced mental health resources
• 401(k) plan with generous company match
• Annual profit sharing contribution
• PTO
• Floating Holidays
• Wellness Day Off
• Birthday Day Off