Service Desk Engineer

A Service Desk Engineer supports Business Wire employees by troubleshooting, diagnosing, and resolving problems related to computer hardware, operating system, applications, networking, and peripherals. An ideal candidate possesses a broad mixture of experience; technical/functional knowledge, consultative, and a demonstrated track record of providing a high level of customer service.

Requirements

• 4 years of IT Service Desk experience
• Technical proficiency providing Microsoft and Mac desktop and network support
• Experience supporting common software products, such as Windows/Mac operating systems, Office365, Active Directory, VPN, Antivirus, and Okta
• Experience with using and supporting IT service management tools, like Jira, and knowledge of best practices (ITIL)
• Experience with endpoint device management solutions (JAMF, Intune)
• Ability to work independently and as part of a team
• Ability to troubleshoot under pressure, handle multiple priorities, while providing exemplary customer service and professional demeanor
• Ability to learn new technologies and skills
• Basic scripting knowledge
• Certification such as CompTIA A+, CompTIA Net+, ITIL, and Microsoft 365 are a plus

Benefits

• Ability to work remotely
• Excellent health benefits
• $100 monthly fitness allotment
• Tuition reimbursement program
• Enhanced mental health resources
• 401(k) plan with generous company match
• Annual profit sharing contribution (subject to company performance)
• PTO
• Floating Holidays
• Wellness Day Off
• Birthday Day Off