Product Support Specialist

BusPlanner is building a world-class Client Services practice and is looking for a Product Support Specialist to join the team. The specialist will deliver industry-leading product and technical support to clients across North America, troubleshoot backend issues, and work with database management systems.

Requirements

• 3+ years in a client-facing technical support or product support role
• Strong proficiency in Windows environments (admin, configuration, command-line operations)
• Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical users
• A proactive, problem-solving mindset and a desire to take ownership of technical challenges
• Strong organizational skills and ability to prioritize multiple requests in a fast-paced setting

Benefits

• Competitive salary and performance-based bonuses.
• Full health and wellness benefits.
• Flexible work hours and remote-friendly setup.
• A collaborative team culture focused on exceptional customer service.