Senior Microsoft 365 Technical Engineer
Bytes Software ServicesLondon, England, United Kingdom
Posted March 25, 2026
Full Time
About the Company
Bytes Software Services is a UK-based IT solutions provider founded in 1982, offering a comprehensive portfolio that spans cloud, security, AI, data management, virtualization, and end-user computing. The company partners with SMEs, corporates and public-sector organisations to modernise and digitally transform their IT infrastructures, leveraging its status as Microsoft’s No.1 UK partner and a top NHS supplier. With over 750 employees across six locations, Bytes delivers managed services, licensing, asset management and training, supported by 100+ technology partners and a strong focus on security-first cloud solutions. Its high customer satisfaction and Great Place to Work certification underscore a culture of innovation and employee empowerment.
Job Description
We are seeking an experienced and highly skilled Microsoft M365 3rd Line Support Engineer to join our dynamic IT support team. The ideal candidate will be responsible for providing advanced technical support for M365-based solutions, handling complex issues that escalate from the 1st and 2nd line support teams, and ensuring high availability and performance of our cloud infrastructure.
Requirements
- Take ownership of request raised by Bytes CSP clients or CSP resellers related to their M365 environment affecting any/all M365 services and manage until a resolution has been found.
- Provide prompt and accurate feedback to customers or CSP resellers and assure the client feels included throughout the lifecycle of the ticket by maintaining contact via phone/email/Teams.
- Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
