Group Tour Designer
CAA NiagaraThorold, Ontario, Canada
Posted March 27, 2026
80000000 - 110000000 CAD
Full Time
About the Company
CAA Niagara serves over 163,000 members across the Niagara Region with a comprehensive suite of services that include roadside assistance, travel consultation, home and auto insurance, and travel medical coverage. With a dedicated team of 170 employees, the organization delivers reliable support and peace of mind from local emergencies to global travel needs. The company's value lies in its member-centric approach, offering rewards, discounts, and community support that enhance the overall member experience. Guided by a Board of Directors, CAA Niagara maintains financial stability while strategically expanding its service portfolio to meet evolving member expectations.
Job Description
The Group Tours Planner is responsible for designing, organizing, and managing group tours for CAA Niagara members, including researching destinations, developing itineraries, coordinating logistics, and hosting tours.
Requirements
- Research destinations for single-day, multi-day, local, overnight, and special interest group tours
- Design and develop detailed itineraries for tours, including pricing and promotional information
- Coordinate all tour logistics including reservations, supplier payments, and ticket assignments
- Prepare correspondence for customers
- Update monthly Day Tour flyers
- Conduct training sessions on tours for internal departments
- Direct and host group tours throughout the year
- Provide exceptional customer service while hosting tours and supporting group travel experiences
- Build and maintain strong relationships with travelers and members
- Promote and sell tours through presentations and various outreach opportunities
Benefits
- 100% employer-paid premiums for health, dental, vision, life, and travel insurance
- Virtual healthcare and nurse navigation support
- Defined Contribution Registered Pension Plan
- Growth, training, and development opportunities
- Give Where You Live program (community volunteer program)
- Green and Wellness Reimbursement Program
- Paid personal and vacation hours
