Customer Care and Sales Advisor - I

Customer Care and Sales Advisor I role involves providing personalized and thoughtful communication to customers, handling customer-facing duties, and meeting or exceeding sales activity goals. The role requires strong communication and active listening skills, ability to remain composed and empathetic in high-pressure situations, and working knowledge of Cable One products and services.

Requirements

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks within a designated region or business area.
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
• Use effective telephone-based selling skills to build rapport and identify customer issues, offer creative solutions, and explain product/service benefits.
• Meet or exceed weekly and monthly sales activity goals.

Benefits

• Health from Day One: Medical, dental, and vision plans start immediately
• Protect What Matters: Life insurance for you and your loved ones
• Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
• Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
• Extra Peace of Mind: Group legal plan and identity theft protection