Customer Care & Sales Advisor I

Customer Care and Sales Advisor I role at Sparklight, a Cable One brand, involves supporting customers, resolving issues, and upselling services. The role is based in Ada, OK, and requires a high school diploma, strong communication skills, and patience in high-pressure situations. As a supportive voice and solutions partner, you'll build trust with customers, protect relationships, and demonstrate the value of staying with Sparklight.

Requirements

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks within a designated region or business area.
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
• Handle a variety of customer-facing duties, including addressing requests to disconnect or remove services, providing billing and pricing information, resolving standard issues remotely or educating customers on resolution steps, scheduling service appointments, arranging product returns or exchanges, and managing add/change/delete requests in hosted platforms.
• Meet or exceed weekly and monthly sales activity goals.
• Follow company-approved scripts to ensure consistent communication.
• Assist with special projects as assigned.

Benefits

• Health from Day One: Medical, dental, and vision plans start immediately
• Protect What Matters: Life insurance for you and your loved ones
• Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
• Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
• Extra Peace of Mind: Group legal plan and identity theft protection