Customer Care specialist -residential
Cable ONESioux City, Iowa, United States
Posted March 12, 2026
30000 - 32000 USD
Full Time
About the Company
Cable One Business offers scalable, reliable, and efficient solutions so that the businesses we serve can be successful. Business services available through Cable One include high-speed internet; business phone service; reliable, crystal-clear cable TV services; and fiber-optic solutions. For more information about Cable One business service, visit business.cableone.net or call (855) 692-4145.
Job Description
Customer Care and Sales Advisor at Sparklight, a Cable One brand, supporting customers with billing questions, scheduling service, and guiding product changes, while building trust and resolving issues.
Requirements
- Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
- Perform entry-level sales and support tasks within a designated region or business area.
- Use effective telephone-based selling skills to build rapport and identify customer issues.
Benefits
- Health from Day One: Medical, dental, and vision plans start immediately
- Protect What Matters: Life insurance for you and your loved ones
- Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
- Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
- Extra Peace of Mind: Group legal plan and identity theft protection
- Learn & Earn: Tuition reimbursement up to $5,250 in your first year
- Give Back: Participate in community support programs across the U.S.
- Celebrate Wins: Recognition and awards programs highlight your achievements
- Grow Your Career: Clear advancement opportunities
- Team Vibes: Collaborative work environment where ideas and teamwork thrive