Reports to and assists the Manager of Casino Operations, monitors departments, promotes guest development, and maintains customer service standards.

Requirements

Monitor all departments on an assigned shift to ensure seamless guest service.
Promote guest development and work to improve player and team member satisfaction in all areas.
Maintain the highest standard of customer service in integrity in the Table Games department.
Develop, guide, and coach personnel in proper behaviors and the performance of their duties.
Train Dealers and Supervisors on proper policy, procedures, and internal controls.
Consistently implement all casino procedures relating to Table Games operations.
Administer Evaluations, Performance Reviews, and Merit Compensation within the established guidelines.
Maintain work schedules for assigned personnel and recommend changes in staffing levels and/or operational procedures.
Assist in managing the hiring, promotions, training, demotion, and separation decisions.
Available and willing to work any change in hours deemed necessary to meet business levels.
Ownership of all projects or special assignments as assigned by the Casino Operations Manager.

Benefits

Reports to and assists the Manager of Casino Operations, monitors departments, promotes guest development, and maintains customer service standards.

Monitor all departments on an assigned shift to ensure seamless guest service.
Promote guest development and work to improve player and team member satisfaction in all areas.
Maintain the highest standard of customer service in integrity in the Table Games department.
Develop, guide, and coach personnel in proper behaviors and the performance of their duties.
Train Dealers and Supervisors on proper policy, procedures, and internal controls.
Consistently implement all casino procedures relating to Table Games operations.
Administer Evaluations, Performance Reviews, and Merit Compensation within the established guidelines.
Maintain work schedules for assigned personnel and recommend changes in staffing levels and/or operational procedures.
Assist in managing the hiring, promotions, training, demotion, and separation decisions.
Available and willing to work any change in hours deemed necessary to meet business levels.
Ownership of all projects or special assignments as assigned by the Casino Operations Manager.