Customer Services Representative (Caesars New Orleans)
Caesars EntertainmentNew Orleans, Louisiana, United States
Posted October 24, 2025
Full Time
About the Company
Caesars Entertainment, Inc. is the largest casino-entertainment company in the U.S., offering a diverse range of gaming, hospitality, and entertainment services under brands like Caesars®, Harrah's®, Horseshoe®, and Eldorado®. With a focus on impeccable service, operational excellence, and technology leadership, Caesars builds value for guests through its industry-leading Caesars Rewards loyalty program and mobile/online gaming experiences. The company is committed to innovation, sustainability, and employee well-being as part of its PEOPLE PLANET PLAY framework.
Job Description
Caesars New Orleans is seeking a Customer Services Representative to support guests and ensure a positive experience. The role involves providing excellent customer service, maintaining a clean environment, and ensuring compliance with policies. The position involves extensive interaction with customers on the casino floor and may include weekend/holiday shifts.
Requirements
- Consistent and proactive exceptional Guest Experience
- Strong communication and public speaking skills
- Ability to work weekends and holidays
- Must be able to reach and grasp objects
- Must be able to lift up to 25 pounds
- Computer skills (Microsoft Word, Excel, and Power Point)
Benefits
- Free Downtown Team Member Parking
- Discounted Monthly Bus Passes
- Team Member Discounted Hotel Room Rates
- Discount Program within Caesars Partner Network
- Fun and Free Team Member Events
- Tuition & Student Loan Debt Repayment Assistance
- First Time Homebuyer Program
- Child Care Assistance Program
- 401k Matching