VIP Hospitality Host

As a member of the VIP Hospitality team, manage all aspects of a customer journey, coordinate with account development team members, and exceed guest expectations through personalized service.

Requirements

• Greets guests in the casino and participates in social events and special promotions
• Uses sound judgment and makes decisions in accordance with established comp and expense guidelines
• Fully empowered with comp authority to issue comps in accordance with the approved comp matrix
• Handles difficult guests and situations in a calm, professional and prudent manner
• Maintains close ties with customers to engender loyalty
• Anticipates, responds to and consistently meets or exceeds the needs of guests
• Seamless coordination with Account Development team, New Business Team and employees throughout property
• Proactively identifies and resolves service failures
• Fully complies with all applicable rules, regulations, laws and policies
• Identifies ways to increase efficiencies and to improve products or services
• Clearly communicates programs/services to necessary people
• Keeps track of existing products/services and/or progress on new initiatives
• Must be knowledgeable of all happenings on property and in market
• Finds new customers based on criteria established by property leadership
• Stays up to date with the latest developments in both the local market and industry
• Complies with and upholds company expectations
• Gives consistent, polite, timely, and accurate information and service to all guests

Benefits

• Complimentary privileges within prescribed limits in accordance with the approved comp matrix