VIP Hospitality Host (Caesars New Orleans)

The VIP Hospitality Host ensures flawless delivery and execution of service excellence to both internal and external customers. The host ensures all customer contact is Courteous, Informative, Thorough and Friendly.

Requirements

• Three to five years' experience casino/hotel, customer service, host or other account management experience (Luxury service experience preferred).
• Ability to think independently in making decisions to maximize customer service experience and program profitability.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Must be proficient with customer Point-of-Service systems.
• Excellent interpersonal, communication, problem solving, and analytical skills required.
• Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences.
• Strong attention to detail with both trip logistics and customers.
• Must have excellent customer service skills.
• Must present well-groomed professional appearance.
• Must be able to listen and respond to visual and aural cues. Multilingual preferred.

Benefits

• Casino revenue and/or trip incentives
• Employee discounts and perks
• Opportunities for advancement and professional growth
• Diverse and inclusive work environment
• Recognition and rewards for outstanding performance