Sportsbook Ticket Writer - Part Time (Capital One Arena)

WELCOME TO THE EMPIRE! William Hill U.S. has immediate openings at its sportsbook. Reporting to the Sportsbook Manager, you will be the face of our retail operation, providing high-level customer service to regulars and 'novice bettors'.

Requirements

• Provide a top-tier level of customer service that encourages customers to come back repeatedly
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and escalate to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards
• Flexible availability
• Basic computer knowledge (Email, MS Excel, internet, etc.)
• Minimum of 1 year of cash handling experience in a work setting
• H.S. Diploma, GED, or equivalent preferred
• 21+ years of age or older
• Be able to pass a background check
• Able to obtain a gaming license from the Gaming Control Board and other jurisdictions if deemed necessary
• High level of customer service
• Ability to work a flexible schedule: nights, weekends, and some holidays is preferred
• Present yourself in a professional manner
• Strong communication skills, both written and verbal
• Ability to do simple math
• Understanding and a responsibility to adhere to all compliance requirements set forth by the company and Gaming Control Board

Benefits

• Flexible scheduling (nights, weekends, mornings, holidays, etc.)
• Advancement opportunities - come grow a career with us!