WELCOME TO THE EMPIRE! William Hill U.S. has immediate openings at its sportsbook. Reporting to the Sportsbook Manager, you will be the face of our retail operation, providing high-level customer service to regulars and 'novice bettors'.
Requirements
- Provide a top-tier level of customer service that encourages customers to come back repeatedly
- Become familiar with our betting options and be able to strike up conversations with customers regarding those options
- Work to resolve customer disputes/complaints and escalate to direct supervisor when needed
- Be a positive team member and work collaboratively with other team members and your leadership team
- Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards
- Flexible availability
- Basic computer knowledge (Email, MS Excel, internet, etc.)
- Minimum of 1 year of cash handling experience in a work setting
- H.S. Diploma, GED, or equivalent preferred
- 21+ years of age or older
- Be able to pass a background check
- Able to obtain a gaming license from the Gaming Control Board and other jurisdictions if deemed necessary
- High level of customer service
- Ability to work a flexible schedule: nights, weekends, and some holidays is preferred
- Present yourself in a professional manner
- Strong communication skills, both written and verbal
- Ability to do simple math
- Understanding and a responsibility to adhere to all compliance requirements set forth by the company and Gaming Control Board
Benefits
- Flexible scheduling (nights, weekends, mornings, holidays, etc.)
- Advancement opportunities - come grow a career with us!