Senior Account Manager

We are looking for an experienced Senior Account Manager to lead and grow client relationships within a dynamic staffing, recruitment and HR outsourcing business.

Requirements

• Serve as primary point of contact for key clients: build and maintain strong, long-term relationships, understand their business objectives and staffing/HR outsourcing needs.
• Develop account plans for each assigned client: identify growth opportunities (contract staffing, permanent recruitment, payroll/PEO, HR outsourcing), set objectives and align services to meet client goals.
• Manage issue escalation, resolution and risk: proactively identify potential client service challenges, work with operations to resolve and report status to senior leadership.
• Drive business development within existing accounts: cross-sell and upsell services, coordinate with business development teams to expand footprint and achieve revenue growth.
• Prepare and deliver client presentations, business reviews and strategic updates to senior stakeholders, including custom reports and dashboards.
• Maintain accurate client records in CRM and account management tools; ensure pipeline visibility, forecasting accuracy and territory planning.

Benefits

• Competitive salary
• Performance-based incentives aligned to account growth and client satisfaction
• Opportunity to play a senior role within a leading workforce solutions business
• Exposure to a diverse range of services
• Growth and development prospects within a high-growth service organisation