Customer Support Representative
Cambium Learning GroupUnited States
Posted June 2, 2022
Full Time
About the Company
Cambium Learning Group is a family of companies dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences.
Job Description
Customer Support Representative provides ongoing support to customers via phone, chat, email, and other channels, educating teachers and administrators on how to use products and troubleshooting application and access issues.
Requirements
- Experience in customer service or technical support through multiple communication channels (phone, email, chat services)
- Experience supporting Software as a Service, web browsers, networking principles, application support, hardware device support such as phone, tablet, laptop and desktops.
- Ability and desire to learn new features and particulars of software applications
- Excellent communication skills
- Bilingual (Spanish/English) a plus!
