The Administrative Assistant is the first point of contact for families seeking outpatient mental health services for teens (ages 12–17). This position is responsible for performing administrative, front desk, and billing support functions, with an emphasis on self-pay processing, scheduling, and client service.
Requirements
- Customer Service—manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service.
- Ability to maintain a high level of confidentiality, a professional demeanor and to represent the organization in a positive manner at all times. Must demonstrate acceptable level of maturity, good judgment, and emotional stability.
- Oral and written communication—speaks clearly and persuasively in positive or negative situations; Completes formal written communications skillfully and professionally.
- Must be passionate about Caminar's mission.
- High School Diploma or GED is required. Bachelor's degree strongly preferred. Absent a BA, must have prior office or reception experience or possess an AA.
- 1-3 years of related work experience or equivalent combination of education and experience.
- Excellent understanding of insurance billing and payments processing: EOBs, ICD-9/ICD10 and CPT coding.
- Knowledge of EHR preferred.
- Spanish bilingual preferred, but not required.
- Excellent computer skills in a Microsoft Windows environment including email and Internet navigation required. Experience with EHR strongly preferred. Experience with web based time and attendance and staff training and development system is strongly preferred.
- Problem solving—identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
- Quality management—looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
- Planning/organizing—prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
- Adaptability—adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events. Ability to act quickly and appropriately in emergency situations.
- Dependability—is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance. Consistently engages forward thinking by completing tasks before asked.
- Safety and security—actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
- Must be a dynamic self-starter with demonstrated ability to work independently at the front desk.
Benefits
- Medical, Dental, and Vision
- Flexible Spending Account
- Employee Wellness Program
- Life, Long-term Disability,and AD&D Insurance
- Paid Time Off
- 401(K) Retirement Savings Plan
- Commuter Benefits
- Employee Assistance Program
