Relief Peer Support - Mobile Resource Services

The Relief Peer Support - Mobile Resource Services role plays a vital role in supporting unhoused individuals accessing the mobile shower program. The Peer Support Worker provides compassionate engagement, fosters trust, and helps connect participants to resources such as housing navigation, mental health services, medical care, and community supports.

Requirements

• Welcome and engage participants in a respectful, nonjudgmental, and trauma-informed way.
• Assist with program operations, including sign-in, distributing hygiene supplies, and maintaining cleanliness of the shower units and surrounding area.
• Share lived experience as appropriate to build trust, reduce stigma, and encourage participants in their recovery or housing journey.
• Provide peer support by listening actively, offering encouragement, and modeling positive coping strategies.
• Support participants in connecting to onsite services (housing navigation, healthcare providers, case management, etc.).
• Monitor shower schedules and waitlists to ensure fair and efficient access.
• De-escalate conflicts or crises in a calm and professional manner, following program protocols.
• Maintain accurate records of participant engagement and services provided.
• Participate in staff meetings, trainings, and supervision to enhance peer support skills.
• Uphold program policies, including confidentiality, safety, and harm-reduction practices

Benefits

• Paid hourly rate of $28