Director, Customer Operations

Campspot is seeking a Director of Customer Operations to lead and scale our Customer Support organization. This role will have direct oversight of the customer support team and will be responsible for driving operational excellence, team performance, and customer satisfaction.

Requirements

• 7+ years of experience in customer support, customer operations, or customer experience roles
• 5+ years of experience leading and managing teams, including people managers
• Proven experience building or scaling customer support operations in a SaaS or technology environment
• Strong analytical skills with hands-on experience defining and using performance metrics
• Excellent communication, leadership, and stakeholder management skills
• Passion for delivering exceptional customer experiences and developing people

Benefits

• Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates
• 401(k) plan with employer match
• Flexible and casual work environment
• Employee camping credit