Frozen Food Express is looking for a Customer Service Director to lead customer service processes, resolve customer complaints, and develop growth strategies to maximize account profitability and customer retention.
Requirements
- Minimum two years’ experience in telephone sales or dispatch
- 4+ years of management experience (required)
- Call Center/Customer Service leadership experience and experience leading team members
- IT competent, previous experience with Microsoft Office and the latest software applications
- Highly organized with exceptional follow-through abilities
- Strong verbal/written communications
- Highly motivated, flexible and great attitude
- In-depth knowledge of customer service principles and practices
- Organizational skills for planning, decision-making and executing with excellence
- Skilled in developing standards and process improvement
- Strong interpersonal skills with the ability to lead and work within a team structure
- Ability to learn and build upon industry specific information for future professional growth
- Transportation Industry experience required
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan