Director Customer Service - Trucking/Transportation

Frozen Food Express is looking for a Customer Service Director to lead customer service processes, resolve customer complaints, and develop growth strategies to maximize account profitability and customer retention.

Requirements

• Minimum two years’ experience in telephone sales or dispatch
• 4+ years of management experience (required)
• Call Center/Customer Service leadership experience and experience leading team members
• IT competent, previous experience with Microsoft Office and the latest software applications
• Highly organized with exceptional follow-through abilities
• Strong verbal/written communications
• Highly motivated, flexible and great attitude
• In-depth knowledge of customer service principles and practices
• Organizational skills for planning, decision-making and executing with excellence
• Skilled in developing standards and process improvement
• Strong interpersonal skills with the ability to lead and work within a team structure
• Ability to learn and build upon industry specific information for future professional growth
• Transportation Industry experience required

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan