Software Customer Support Specialist

We are seeking a Software Customer Support Specialist to assist our software customers during scheduled software support hours. As a remote employee, you will be expected to work with campground and resort staff on inbound call/email/chat questions and become a master of the 'ins and outs' of the Campspot reservation software.

Requirements

• Excellent written and verbal communication skills
• Patient and courteous demeanor when working with customers
• Availability to work a clearly defined shift schedule that includes coverage during evenings, weekends, and select major holidays
• Attention and obsession with detail and accuracy
• Effective and efficient problem solving
• Demonstrated ability to manage multiple, simultaneous, and sometimes competing priorities
• Experience in and ability to thrive in a fast-paced environment

Benefits

• Medical, dental, vision, life, and disability insurance options at affordable rates
• 401(k) plan with employer match
• Flexible and casual work environment: flexible PTO and a remote-first workplace
• Employee camping credit