Call Center Agent 1 - Gainesville

Call Center Agent 1 assists members and potential members with phone requests, answering questions about products and services, resolving problems, and promoting products and services to enhance the member's financial relationship with CAMPUS. The role requires high school diploma or GED, 0-1 year of call center experience, and attention to detail, collaboration, communication, confidentiality, conflict resolution, cross-selling, excellent member service, Microsoft Office products, problem solving, product knowledge, time management, and organization skills.

Requirements

• High School Diploma or GED
• 0-1 year of similar or related experience (Call Center Agent 1)
• 1-3 years of prior call center experience and/or banking or credit union experience (Call Center Agent 2)
• Lending experience preferred (Call Center Agent 2)

Benefits

• Health Insurance (medical, vision, dental)
• Life Insurance
• Paid Time Off
• Paid Holidays
• Defined Benefit Pension plan
• 401(k) with up to a 5% company match
• Short & Long Term Disability Insurance