Technology Support Specialist

The Technology Support Team at Campus plays a critical dual role providing responsive support to both our students and faculty, as well as to our internal corporate staff. We are seeking an IT Support Specialist to provide remote support for students and faculty in a fast-paced environment.

Requirements

• Provide Mission-Critical Support: Respond quickly and accurately to student and faculty technical support needs across multiple channels to ensure learning never stops.
• Empower Students: Help students troubleshoot hardware (laptops, hotspots) and software (web applications, browser permissions), while simultaneously increasing their digital literacy skills.
• Manage Digital Identities: Support device management and account provisioning for students across multiple platforms.
• Oversee Tech Lifecycles: Order and manage replacement devices for students. Manage the "bench" by repairing and refurbishing returned equipment for future use.
• Collaborate Cross-Functionally: Partner with Admissions, Student Success, and Onboarding teams to improve the end-to-end student experience.
• Build the Playbook: Identify patterns and trends in support tickets to create proactive solutions and documentation that prevent future issues.

Benefits

• Medical Insurance + free Dental and Vision Insurance
• 401(k) match
• Fertility benefits via Carrot
• Flexible Time Away + paid holidays
• In-office lunches for our Atlanta office
• Social events - happy hours, birthday celebrations, holiday parties, & more!