Customer Success Manager
Canals AIChicago, Illinois, United States • Austin, Texas, United States • New York, New York, United States • San Francisco, California, United States • Vancouver, British Columbia, Canada • Raleigh, North Carolina, United States • Lehi, Utah, United States • Seattle, Washington, United States • Denver, Colorado, United States
Posted March 31, 2026
Full Time
About the Company
Canals is a fully remote, profitable startup transforming the industrial supply chain with AI.
Job Description
Canals is a fully remote startup transforming the industrial supply chain with AI. The Customer Success Manager will own the full post-sale relationship for a portfolio of accounts, leading onboarding, training, adoption, and renewals.
Requirements
- 5-8 years in Customer Success for a B2B SaaS product
- Experience working in an early-stage startup and building playbooks, processes, or systems from scratch
- Strong communication and relationship-building skills across all levels of an organization
- Comfortable explaining technical concepts to non-technical audiences
- Organized, analytical, and proactive
Benefits
- Flexible work environment
- Strong engineering culture
- Culture of ownership
- Real-world impact
- Stellar product-market fit
