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Job description
The Software Support Engineer serves as a primary customer-facing technical resource supporting Candescent’s Digital Insight Software Solutions and integrated third-party vendor products. This role requires a strong service mindset, collaborative approach, and the ability to diagnose and resolve routine and semi-routine technical issues while delivering exceptional customer outcomes.
Serve as a primary interface for customers during onboarding, issue resolution, and ongoing support, diagnose and troubleshoot technical issues, and deliver clear guidance and training to customers on how to effectively use supported solutions.
A professional, positive demeanor and consultative approach are essential, as customer satisfaction and efficient problem resolution are core to this role. The ideal candidate will consistently deliver successful customer outcomes, build and maintain delighted, long-term customer relationships, and actively contribute to the Knowledge Base.
Company
Finance • Tech, Software & IT Services
Candescent delivers a cloud‑native Intelligent Banking Platform that enables banks and credit unions to unify data, channels, and real‑time analytics across the entire customer lifecycle. By powering seamless account opening, consumer and business banking, and both digital and branch experiences, the platform helps institutions create differentiated services, accelerate growth, and deepen member relationships. Today, Candescent supports over 1,300 financial institutions and more than 30 million registered users, positioning it as a leading partner in the evolution of intelligent banking.
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