Service Desk Analyst

The Service Desk Analyst will provide first-line technical support to end users, escalating complex problems as needed. They will also administer technology for designers and act as an application owner between end users, other IT, and application vendors.

Requirements

• Provide end user support for local and remote users
• Administer technology for designers
• Act as an application owner between end users, other IT, and application vendors
• Monitor Service Desk for tickets
• Monitor back up system
• Provide daily reports
• File restores
• Consults users to determine present and future needs
• Identify areas of operation that need upgraded end user equipment
• Monitor system performance
• Provide security measures
• Troubleshooting
• Maintenance
• Set-up, modify user accounts
• Regulating, monitoring file access to ensure confidentiality, proper use
• Test, evaluate hardware and software to determine efficiency, reliability
• Attend vendor training
• Study journals to keep up with changes in technology
• Maintain needed files by adding and deleting files on the network server and back up files to guarantee their safety in the event of network problems
• Maintain peripherals such as printers that are connected to the network
• Create and modify users and groups in active directory
• Add permissions, modify, delete extensions and mail boxes, phone systems
• May add local travel to other sites

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Health insurance
• Life insurance
• Disability insurance
• Vacation days
• Sick leave
• Holidays
• Employee assistance program
• Employee discounts
• Flexible work arrangements