Therapy Front Desk Coordinator

The Therapy Front Desk Coordinator is responsible for ensuring smooth and efficient operations of all therapy front desks, providing excellent customer service, and ensuring that all front desk policies and procedures are followed.

Requirements

• Provide quality customer service to all patients, vendors, and other people who interact at the front desk
• Address scheduling and billing patient issues and complaints
• Track visit limits, authorizations, and prescription expiration dates for all patients
• Schedule, cancel, and reschedule patient appointments
• Verify patient insurance eligibility and benefits and/or obtain pre-authorization prior to patient visit
• Collect copayment, co-insurance, deductible, self-pay rate immediately upon arrival
• Issue new patient registration paperwork to new patients
• Assist with appeals to insurance companies to extend therapy services
• Obtain and track signatures for Medicare Plans of Care and Medicare Recertifications
• Greet people immediately upon entering clinic and answer phone calls and check voicemails
• Complete daily opening and closing procedures as specified by the practice/billing office
• Run daily, weekly, and monthly TheraOffice reports
• Monitor inventory of office supplies and orders or delegates ordering as appropriate
• Continuously seek ways to improve overall therapy front desk operations and patient and staff satisfaction
• Communicate with Therapy Site Lead/Manager and Director whenever necessary